Frequently Asked Questions (FAQs)

Softfloor products have a wide range or uses and are often asked question, so we’ve written answers to some of the most common questions here. We hope you find this useful, but if there’s anything you’re not sure about, please call us on the number above or email us here and we’ll be happy to help.

Product FAQ

Do I need rubber or EVA mats?
We recommend our heavy-duty solid rubber stable mats for large horse breeds in areas or high activity. Our lightweight EVA stable mats are more suited to mid-size horses and young or recovering horses as they provide more comfort and insulation.
How long do the mats last?
We estimate EVA stable mats will last 5 years of general usage within a stable environment. Solid rubber mats are expected to last longer. All our mats come with a manufacturer backed 1 year warranty.
Do I need a flat surface?
Laying EVA stable mats on a flat surface is always recommended, however solid rubber stable mats can adapt to small variations in floor levels. All our mats can be laid on concrete, boarding, sand and well drained areas. In addition, our ground protection mats can be laid on soft ground.
Are the mats easy to install?
All our mats are designed to be easy to self-fit (DIY). We also have a handy fitting guide to help you. If you prefer to have your mats installed for you, we can recommend fitters to you.
How do I clean the mats?
All mats can be easily hosed down with detergent, or jet sprayed. Allow the mats to dry before replacing.
Do the mats require edging?
All our mats can be trimmed by hand to create a straight edge finish. However, we also sell smooth ramp edges where wheel access improved safety is required, makes it easier for wheelbarrows and water carrier movement.
What are the mats made from?

Our rubber stable mats are made from a high-quality Natural Rubber (NR). Our EVA stable mats are made from a high-quality, high-density, closed-cell EVA (ethylene-vinyl acetate) foam with added PE (polyethylene) for flexibility and longevity. Our hollow mats and other PVC floor tiles are made from a high-quality, high-density, virgin PVC, with an added colourant.

Can I combine different tiles?

No, our rubber and EVA foam stable mats are different in size and shape, thus they can not be joined together.

Do you provide samples?

Yes! All samples are free (plus delivery) and can be ordered online here.

Do you give trade rates?

No, we manufacture direct to retail so our lowest price is always our best price.

Delivery FAQ

How much does delivery cost?
To keep delivery charges as accurate as possible, we operate a weight-based delivery rate system. For a full list of rates and zones, please click here.
How long does delivery take?
For items in stock, our standard delivery (courier) takes between 3 and 7 working days and requires a signature on receipt.
Do offer expedited delivery?
Online orders are limited to our standard delivery service (5 and 7 working days). However, we can provide an expedited delivery service on telephone orders in some cases. Please call us on the number above.
Do deliveries need to be signed for?
Yes, all deliveries must be signed for, so please arrange accordingly.
Do you deliver to PO Box addresses?
Unfortunately we cannot deliver to PO Box addresses as a signature is required for all deliveries.
Do you deliver to BFPO addresses?
Unfortunately we do not deliver to BFPO addresses at this time.

Fitting FAQ

Are the tiles easy to assemble?

Our lightweight EVA stable mats are extremely easy to lift, fit and require minimal ground preparation. Our rubber stable mats are heavy and we recommend two people to lift and fit. All of our mats feature an interlocking edge design so tiles fit together easily to create a strong bond.

Do I need to prepare my surface?

Whilst a flat, smooth, clean surface is ideal, we understand it might not always be possible. Our stable mats are able to cope with small amounts of dust and dirt and even small variations in floor level. Please note however that too much variation can create pressure under the tiles and may cause them to bow upwards in some environments.

Are the tiles easy to cut?

Both EVA stable mats and solid rubber stable mats can be cut to size using a standard utility knife with a good straight edge and of course, gloves.

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